Tenants are the foundation of my business and having a good relationship to them makes “my job” a lot more fun. My experience is that the best way to keep it smooth is staying professional. In the end they are buying a service from you. If you can deliver a good place to live for a good value, good tenants will come.
Since I gor my first tenant some 4 years ago I have tried to show them my appreciation through delivering quality and giving them a small gift for Christmas. I don’t know why, but that little gift feels great to give and I’m not sure, but I think they are pretty appreciated?